DELIVERY AND RETURNS
Are my payments secure?
The transmission of information on our site takes place in a secure context, using the protocols in force on the Internet.
Payment card numbers are not stored on the site www.laspiniella.fr or www.laspiniella.com.br but on the secure site of our banking establishment.
You can pay for your purchases on the secure PAYPAL and Credit Cards platform.
The accepted payment cards are:
CB
Visa
MasterCard
Maestro
American Express
Discover
JCB
Diners Club
China UnionPay
Payments made on the site are debited in EUROS - €.
What are the shipping costs and times?
Your jewelry will be delivered by colissimo with signature.
An email will be sent to you to confirm order processing.
Your jewelry is made on request, please take into account the following delivery times:
Delivery times and prices:
France - 3 to 5 days
Price - 9 €
Free delivery from 100 euros of order * except occasional promotions and "Black Friday" sales
What if I receive the damaged or broken piece of jewelry?
If you purchased the product from a reseller:
Please contact him.
If you purchased the product from our site:
To make your return, please follow the steps below.
1- Advertise
Please inform us and make this request to info@laspiniella.com.br
2 -Send
Please return your jewel to us in its original box, along with your proof of purchase to the following address:
THE SPINIELLA
75 Avenue du Maréchal Foch
78100 Saint Germain en Laye
For more information please send us an e-mail to the following address: info@laspiniella.com.br
What is the procedure for a R ecretation?
You have a legal withdrawal period of 14 days from receipt of your package to inform us of your intention.
Please send this request to info@laspiniella.com.br
1 - Advertise
Please let us know your return wish by e-mail to: info@laspiniella.com.br
2 - Prepare
Slip the jewelry (s) and a copy of your invoice into your package, after having specified your name, first name and email address.
3 - Send
Please send us the product (s) to the following address:
THE SPINIELLA
75 Avenue du Maréchal Foch
78100 Saint Germain en Laye
Under Article L121-20 of the Consumer Code, the buyer has a period of (14) fourteen working days from the delivery of their order to exercise his right of withdrawal and thus return the product. to the seller for exchange or refund without penalty, with the exception of return costs.
When the fourteen-day period expires on a Saturday, Sunday or a public holiday, it is extended until the next working day. Products returned incomplete, degraded or soiled by the buyer will not be taken back.
Product refunds will be made within a maximum period of 30 days after receipt by it of said products.
Exceptions to the right of return:
- The product must not have been worn, worn, modified, washed or damaged. Products returned incomplete, degraded or soiled by the buyer will not be taken back. This must be returned in its original packaging.
- Personalized jewelry cannot be returned or exchanged
Refund :
We process the refund within a maximum of 30 days from the date of receipt of the return. We will refund the value of the item and not the shipping charges previously due. For a refund following an offered delivery, we deduct the shipping costs offered and applicable to the delivery zone concerned.